Frequently Asked Questions

If you would like to speak with our customer service team, please call us at 763-295-6591 or send us an email us at cservice@wihatools.com

If you are a customer in Canada please call (866) 494-0096 or email us at canada@wihatools.com

You can also fill out our contact form

We are open Monday - Friday office hours 8AM - 4:30PM CST USA

Orders of $99 and over ship via UPS Ground for free to the contiguous United States.
Orders under $99 ship via UPS at a flat rate of $9.99 For more info on shipping, take a look at our Shipping Policy.

Orders shipping to Alaska or Hawaii over $300 ship for free via UPS Ground.
Orders shipping to Alaska or Hawaii under $300 are shipped at a flat rate of $24.00 via UPS Ground.

Orders under $199 CAD are shipped at flat rates based on the following destination provinces:

$12.98 CAD - Ontario and Quebec

$18.98 CAD - Manitoba, Saskatchewan, Alberta, British Columbia

Orders to the following destinations are only shipped at a flat rate, and not eligable for free shipping:

$27.98 CAD - New Brunswick, Nova Scotia, Prince Edward Island

$38.98 CAD - Newfoundland and Labrador

$142.98 CAD - Northwest Territories, Nunavut, Yukon

If you are using an expedited shipping method like Next Day Air, your order must be placed before noon CST to ship the same day.

You cannot use your own UPS or Fedex account.

No, we currently do not ship to P.O. boxes.

Wiha Tools only ships within the United States and Canada, for exceptions please call us at 800-494-6104

Yes, but we only charge sales tax to certain states

Please follow the instructions on this page.

You can find Wiha Distributors using our Wiha Distributor Locator

Please visit our No Hassle guarantee page to submit a warranty request

Only orders shipping to Canada have a minimum order amount of $50 CAD

Typically orders placed before noon CST will usually ship within 2-4 business days. Some of our larger tools sets are assembled as needed and may take longer to fully assemble.

When your order ships you will receive an email with a tracking number.

The CAGE code for Willi Hahn Corporation is 39VP6

Wiha tools comply with ROHS. download this form for your compliance system.

Wiha tools comply with REACH, download this form for your compliance system.

Wiha tools meet the requirements in Section 1502 of the Dodd-Frank-Act con-cerning the use of conflict minerals. Download this form for your compliance system